SHIPPING & RETURNS
Lace Wigs, Hair Care, beauty supply, and sale items can not be exchanged or refunded. Please choose carefully before making your purchase.
All details of our lace wigs are shown in our photos. If you have questions about a lace wig or product, please contact us before making your purchase.
The only time we will offer an exchange or store credit is when an error has been made on our part. If this is the case, please contact us immediately (within 48 hours) of receipt of your unit.
We do not accept returns on wigs that have been altered in anyway. There are NO EXCEPTIONS. This includes, but is not limited to, the following:
Please DO NOT Cut, Tear, Dye or Alter the Lace on the Wig
Please DO NOT Put any Tape or Glue on the Wig
Please DO NOT Put any hair products or chemicals, dye, etc. on the Wig
Please DO NOT Style or Cut the Hair of the Unit
Please DO NOT WASH OR CONDITION the Wig
Please DO NOT WEAR the Wig
Please DO NOT destroy the original packaging.
If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS!
Clothing & Accessories Returns. We accept returns for new, un-worn products, for up to 30 days after purchase and will refund your account when the item is received. Please note that there may be a restocking fee of up to 50% for used or damaged products being returned, depending on condition.
We offer 5 shipping options:
1. USPS Priority Mail Express Overnight 0-1 business days.
2. USPS Priority Mail shipping takes 1-3 business days.
3. USPS First-Class Mail shipping takes 1-3 business days.
Orders are processed within 12 hours of order placement. Contingent on stock
Availability, orders are shipped within 24 hours of processing. Once shipped,
Orders arrive within the time frame selected (USP Air, USP Ground, Canada Air
or International) on the order form. For orders, shipped UPS Next day, 2 day, and 3 day select orders must be submitted 10 AM (Eastern time). After that will be processed next day business.
We are not responsible for late shipments due to holidays, natural disasters, or
Carrier delays, Please keep in mind holidays do not count as a business day and
Should be considered when calculating shipping times.
Stock/Custom Order Cancellation Fees
For any shipments returned to us due to a bad address, refusal upon delivery,
Or cancellation after 24 hours of placing order: there will be a 40% cancellation/re-stocking fee charged. Shipping and handling charges are non refundable. Custom order rush fees are non refundable.
If a back-order occurs on your item(s), you will be placed on a priority wait list.
We will promptly ship item(s) upon arrival. In addition we will inform and update by Email with estimated arrival date. If back-ordered item(s) are not received in a reasonable length of time, please contact us.
If you custom order a lace wig please allow 4 – 6 weeks. Rush service 3 weeks may be available for an additional fee. Contact us for more details.
If you send in your lace wig for repairs you are responsible for the repair fee plus shipping & handling.